Written business rules
Each interpretation call, the reasoning behind it, and the clause it rests on. The source of truth that didn't exist before.
Services
Four pieces of work. Take them in order, or start anywhere.
Most start with a scoped review — a fixed piece of work with a clear end point. Each phase ends with a deliverable and a decision, so you're never committed past the next agreed piece.
01 — Find
Compliance review
What the system is actually doing, tested against what your agreements and awards require — across every award, agreement and state in scope.
- Agreement and award interpretation, clause by clause
- Configuration traced back to the decision behind it
- Exposure sized and prioritised, with a recommended path
- A written report — including what turned out to be fine
Typical duration: 4–8 weeks. Data quality and the number of legacy systems drive most of the variance.
02 — Quantify
Historical remediation
Entitlements rebuilt across the agreed lookback, against a written business rule signed off before anyone opens a file.
- Business rules and assumptions documented and agreed up front
- Full recalculation per employee, per period, per entitlement
- Tested against cases your team already knows the answer to
- Results with the working visible — suitable for audit review
Scoped by: how many employees, how many agreements, and how far back.
03 — Pay
Payment execution
Calculating what's owed is one project. Paying it out is another — and it's the one that usually gets underestimated.
- Current employees, former employees and estates
- Identity verification and payment detail collection
- Tax treatment, superannuation and interest
- Employee communications, sequencing and reconciliation
Delivered as: a full project plan with comms, escalation paths and a reconciled payment file.
04 — Close
Prevention & BAU tools
If the configuration that caused it stays as it is, you're back here in three years with a bigger number. This is the part that closes it out.
- Calculators, automations and processes designed around how your team actually works
- Built for whoever actually runs them — not necessarily Excel
- Configuration corrected at the source, not patched downstream
- Written business rules, so the interpretation stops living in people's heads
You keep: the tools, the workings and the methodology. No ongoing licence.
What you get
What's left behind isn't a slide deck.
Every engagement leaves the same artefacts. Yours to keep, yours to defend, yours to run without us.
Assumption register
Every assumption, who approved it and when. The document that answers "why did you do it that way?"
Calculation model
Built in your environment and documented so your team can run, audit and extend it.
Results pack
Findings by cohort, entitlement and period — with the working shown, not just the totals.
Payment plan & file
Sequenced rollout across current staff, former staff and estates, with verification and tax treatment.
Communications pack
What people are told, when and by whom — drafted for employees about to receive unexpected money.
Questions
What people ask before they call.
We suspect something but haven't confirmed it. Too early?
It's the right time. A scoped review costs a fraction of a full remediation and often narrows the problem considerably — sometimes it rules things out entirely. Coming to us with a suspicion is far better than coming to us with a regulator's letter.
How far back do we have to go?
That's a decision, not a default, and it's made with you and your legal advisers before any calculation runs. Limitation periods, record availability, and whether there's a point where balances can be evidenced as correct all feed into it. Whatever's agreed goes into the methodology paper with the reasoning attached.
Will this take over our payroll team?
The opposite. Your team knows things no external consultant will, so we work alongside them — but we carry the calculation load, the project management and the documentation. The point is that BAU keeps running while the remediation gets done properly.
What happens with our employee data?
It stays in your environment. Everything is built and run inside your systems and infrastructure — nothing uploaded to external platforms or processed offshore. You keep the tools, the workings and the documentation when we're finished.
Does it have to be built in Excel?
No. We'll agree the right build based on who's actually using it day to day and what your environment supports. Sometimes that's Excel; often it's something better suited to the people running it each fortnight.
What does it cost?
It depends on headcount, how many awards and agreements are in play, and how far back we're going. Work is scoped in phases with defined deliverables, so you're never committed beyond the next agreed piece. Ask and you'll get a straight answer rather than a range.
Start here
Tell us what you're seeing.
A suspicion, a known gap, or a project already underway and drifting. First conversation, no obligation.